近日，FAAM中國的售后團隊接到客戶的電話，反饋電池在使用的過程中存在電池續航不足，充電時間短等問題。

Recently,FAAM China's after-sales team received a call from a customer,reportingthat there were problems such as insufficient battery life and short charging time during the use of the battery.

對于客戶反映的問題，FAAM中國的售后服務團隊在了解電池運行狀況和可能存在的問題之后，迅速安排技術人員趕赴現場，對電池設備進行全面細致的檢查測試及維護，協助客戶妥善解決了問題。

After understanding the battery operating status and possible problems, FAAM China'safter-sales service teamquickly arranged technicians torushto the scene, carried out comprehensive and detailed inspection, testing and maintenance of battery equipment, and assisted customers to properlysolvethe problems.

FAAM AGV電池

為確保電池后續的正常運行，FAAM中國的技術人員向客戶詳細地講解了使用電池的注意事項以及日常保養知識，客戶對這次及時且高效的維修服務也表示了高度的認可。

In order to ensure the subsequent normal operation of the battery, the technical staff of FAAM Chinaexplainedtheprecautionsanddaily maintenance knowledgeof the battery to the customer in detail, and the customer expressed highrecognitionof the timely and efficient maintenance service.

售后服務保障，不僅僅是對產品的維護和支持，更是一種承諾、一種責任。成立至今，FAAM中國終堅持以客戶為中心，時刻準備著為客戶的能源需求提供最好的方案，不斷提升自身售后服務保障水平，為客戶提供全方位、更高效、更優質的服務體驗。

After-sales service guarantee is not only themaintenanceandsupportof the product, but also acommitmentand aresponsibility. Since its establishment, FAAM China has always adhered to the customer as thecenter, always ready to provide the bestsolutionfor customers' energy needs, constantlyimproveits after-sales service guarantee level, and provide customers with a comprehensive, more efficient and betterservice experience.

FAAM集團在1974年成立于意大利中部東海岸Monterubbianos鎮，是SERl集團旗下歐洲最重要的鉛酸電池、啟動電池、鋰電池及環保車制造商。

2006年，總部投資700萬歐元，在江蘇宜興成立了宜興法阿姆工業電池有限公司。引進先進設備，沿用歐洲工藝，為中國市場提供優質、高效、清潔的各類電池產品。

FAAM group,founded in 1974 in a beautiful east coastal town Monterubbiano in middle of Italy belongs to SERI group.

In 2006，FAAM headquarter invested 7 million Eur setting up Yixing FAAM Industrial Batteries Co.，Ltd in Yixing China which introduced the world's most equipment and Europe's technology,and provides all kinds of high quality,efficient and clean batteries for world market.